Refund policy
Last Updated: January 2026
At Global One, we want you to be completely happy with your purchase. If something is not right, we are here to make it right.
1. Return Window
You can request a return within 7 days of receiving your order.
2. Conditions for Return
To qualify for a return, the product must be:
- Unused and in original condition
- In its original packaging with all tags, accessories, and freebies
- Accompanied by proof of purchase (order number or receipt)
The following items cannot be returned:
- Hair brushes, straighteners, and personal care items (after use, for hygiene reasons)
- Items damaged due to misuse or improper handling
- Products without original packaging
3. How to Request a Return
Follow these simple steps:
- Send us a WhatsApp message at 0324-6663253 within 7 days of delivery.
- Include your order number, the product name, and the reason for return.
- Attach clear photos of the item and its packaging.
- Our team will review your request within 24 to 48 hours.
- Once approved, we will arrange a pickup or share the return address.
4. Refund Method
Once we receive and inspect the returned product:
- For online payments, refunds are processed within 5 to 7 working days to your original payment method.
- For Cash on Delivery orders, refunds are processed via bank transfer, JazzCash, or EasyPaisa. Please share your account details when requested.
5. Damaged or Wrong Items
If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery. We will arrange a free replacement or full refund. Please share unboxing photos or video as proof.
6. Exchange
Exchanges are available within the 7-day window for the same product in a different colour or size, subject to availability.
7. Contact for Returns
WhatsApp: 0324-6663253
Email: globalonestore.com@gmail.com
Working Hours: Mon to Sat, 10:00 AM to 8:00 PM