1. How long does delivery take?
Most orders are delivered within 2 to 5 working days across Pakistan. Major cities like Karachi, Lahore, and Islamabad usually receive orders in 2 to 3 days. Remote areas may take a little longer.
2. Is Cash on Delivery available?
Yes. Cash on Delivery is available across all of Pakistan. You pay the courier only when your order reaches your doorstep. No advance payment is required.
3. How do I return a product?
Simply send us a WhatsApp message at 0324-6663253 within 7 days of receiving your order. Include your order number, the reason for return, and photos of the product. Our team will guide you through the process.
4. Are your products genuine?
Absolutely. Every product on Global One is carefully sourced and quality checked before dispatch. We stand behind every item we sell with our 100% genuine guarantee.
5. How can I contact your support team?
The fastest way is WhatsApp at 0324-6663253. You can also email us at globalonestore.com@gmail.com. Our team is available Monday to Saturday, 10:00 AM to 8:00 PM.
6. How do I track my order?
Once your order is dispatched, we send you a tracking number via SMS or WhatsApp. You can use this number on the courier company's website or simply message us for an update.
7. What payment methods do you accept?
We accept Cash on Delivery for now.
8. What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund. We recommend recording an unboxing video to make the process smoother.
9. Can I cancel my order?
Yes, you can cancel your order any time before it is dispatched. Just send us a WhatsApp message with your order number and we will cancel it right away. Once shipped, our standard return policy applies.
10. Do you offer exchanges?
Yes. Exchanges are available within 7 days of delivery for the same product in a different colour, size, or variant, subject to stock availability. Just message us on WhatsApp to start the process.